All deliveries are made by Royal Mail or Parcelforce depending on the shipment and delivery address. All items are usually dispatched within 5 working days after an order has been placed. Ikon aims to deliver within 3-5 working days for UK orders, within 7-14 days for European destinations and within 12-24 days for the rest of the world.
Shipping prices are calculated at checkout from the weight and dimensions of the package to be delivered and your chosen delivery address.
If, for any reason you are not entirely satisfied with your order, Ikon will refund the value of the goods supplied. Your statutory rights as a consumer are not affected if you wish to make a return. Ikon will repay the value of the goods, excluding delivery costs, within 30 days of receipt of the returned goods as long as they are received in the condition in which they were dispatched. This will be without any further charge to you except the direct cost of returning the goods. Please appropriately package the items with the letter of authorisation and the original invoice and send it to Ikon. For the return of high value goods, Ikon recommends that you use a recorded delivery.
Please contact us on 0121 248 0711 or email firstname.lastname@example.org if you would like to obtain acknowledgement of your return. Ikon is not responsible for non-delivery of returned items.
The return address is Ikon Shop, Ikon Gallery, 1 Oozells Square, Brindleyplace, Birmingham, B1 2HS